Terms & Conditions

Check-In Time 04:00 PM | Check-Out Time 10:00 AM

All guests/companies are required to adhere to the following terms and conditions and will be contractually bound once a booking has been made with Seren Property Ltd.

1.       Booking Confirmation
To reserve accommodation with Seren Property Ltd we require 100% of the total rent due as a deposit.  This deposit secures the accommodation at the time of booking for the length of time required.  The deposit is not refundable in any circumstance. The total charge for the accommodation must be paid no later than 30 days prior to your arrival unless otherwise agreed in writing.

For bookings made within 15 days of arrival, full payment by cleared funds is required at the time of booking.

Should payment not reach Seren Property Ltd within the required time stated we reserve the right to cancel any booking made and any deposit paid will be forfeit.

Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation.  Paragon places reserve the right to charge interest on overdue accounts.  A booking is not confirmed until Paragon Places acknowledge either the deposit or payment in full has been made.

2.       Method of Payment
Seren Property Ltd accept the following methods of payment –

  • Bank transfer: Pounds sterling
  • *Credit/debit card: Visa, MasterCard, Switch, Delta, Electron
    *Please note that Seren Property Ltd will charge an additional 3% for booking with a credit card.  There is no additional charge for debit cards.

 

3.       Booking Extensions
7 days notice of intention to extend your stay is required.  Failure to do so may result in your apartment being re-let.  Whilst every effort will be made to accommodate you, extensions of current bookings are subject to availability and rate change.

Where notice of intention to extend your stay has been given, Seren Property Ltd requires payment in full of the amount due for this extension, prior to the original date of departure.

4.       Accommodation 
Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival.  You will only have the right to occupy the accommodation for the time specified.  You are only granted a license to occupy the accommodation and this agreement gives you no other rights either express or implied to the accommodation.

In the event that the property is rendered uninhabitable by fire, flood or any other risk for which Seren Property Ltd is insured, other than damage that has been caused by the act or omission of the guest or the guest’s visitors, Paragon Places will provide equivalent alternative accommodation or return the full value of any payments made
for any period during which the property may have been rendered uninhabitable.

5.       Occupancy
Only the individuals named at the time of booking may occupy the apartment.  With the prior agreement of Seren Property Ltd additional guests may be accommodated
at an increased nightly rate.  The apartments are not to be used for any social gathering or event that exceeds more than the people stated in the booking.

6.       Arrivals and Departures 
Seren Property Ltd operates self-check-in.  Guests can check-in to their apartment from 4 pm on the day of arrival.  On arrival, you will be asked to check the accommodation and complete a form relating to the condition of the accommodation.  Check out is by 10am on the day of departure.  All additional hours will be charged as one additional night unless otherwise agreed.

Seren Property Ltd will require valid credit or debit card details to be given in order that any further charges levied in accordance with clause 11 may be collected.  By booking with us and leaving such details you authorize Seren property Ltd to deduct any such sums from the card details given.

7.       Booking Alterations
If you wish to alter your booking Seren Property Ltd will make every effort to meet your requirements.  You will, however, be obliged to pay any additional expenses incurred as a result of the alteration.  In addition, Seren property Ltd may charge, at its discretion, an amendment fee of £50 to cover the necessary administrative costs incurred.

8.       Cancellations
All cancellations must be confirmed in writing.  Any refund of charges is made subject to the apartment being re-let.

Depending on the reasons for your cancellation you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance.  We recommend that clients purchase adequate travel insurance.

9.       Early Departures
In the event that a guest needs to check out prior to the agreed departure date, Paragon Places will make every effort to obtain a refund of accommodation charges for the remainder of the stay.  However, any refund will be subject to the apartment being re-let and will be subject to a cancellation charge of £50.

10.   Inventory/Property Care
Valid credit/debit card details of a nominated guest staying in the accommodation are required to cover breakages and damages in the apartment.  Seren Property Ltd reserves the right to deduct from that card all amounts chargeable in accordance with clause 11.  In the event that payment is declined, for any reason, or no card details are provided, Seren Property Ltd reserves the right to charge the company or individual who made the booking at the address provided.

11.   Additional Charges 
Internet: Seren Property Ltd will make every effort to ensure that the service is available at all times.  If there is a fault which is deemed by Seren Property Ltd to be associated with the user’s hardware or software, no support will be available.

Additional chargeable services: Provided at the individual property location.  The cost of any such services is payable directly to the service provider.

Cleaning: Seren Property Ltd expects the apartments to be left in a reasonable state on departure.  If at Paragon Places discretion, additional cleaning is required on departure, the cost of this cleaning will be levied as an additional charge.

Damages: Damages to the apartment must be paid in full by the guest.  In the event of any breakages, damage or extra cleaning required after the guest vacates, Seren Property Ltd will notify the booker and/or guest, providing a detailed breakdown of the issues and the cost of rectifying them.  Where possible photographic evidence will also be supplied.  It is not permitted for any guest to move furnishings in/or between apartments.

Inventories and condition reports can be provided at the beginning and end of the accommodation period if required.

Keys: Seren Property Ltd will issue the guest with a set of keys for the apartment placed in the apartment on arrival.  However, if the issued keys are not returned on departure a charge of £25 will be made to the booker or guest.  If between the hours of 10 pm and 8 am a guest locks themselves out of the property and requires assistance to re-enter the property, Seren Property Ltd reserve the right to charge a £25 call out charge in addition to the charge for lost keys.

Call Outs: If the emergency call out number is used to call out Seren Property Ltd staff between the hours of 10 pm and 8 am for any purpose other than an emergency, Seren Property Ltd reserve the right to charge the booker or guest a call out fee of £25.

12.   Lost Property 
Any items left in the apartment will be kept for 1 month after the departure date. 
After that date, Paragon Places reserve the right to dispose of the property as it sees
fit.

13.   Rates 
All rates quoted are based on the rates prevailing at the time that a booking is confirmed.  Once a booking has been confirmed Seren Property Ltd will not change the rate quoted unless you change the booking.  Rates are subject to change without notice and may vary for currency exchange movements where applicable between UK and overseas locations.

14.   Liability 
Seren Property Ltd cannot be held responsible in any way for loss/damage to contents, furniture, fittings or any personal belongings at the apartment locations. 
Nor can Seren Property Ltd be held liable for the acts or defaults caused by third parties.  You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay.  Guests are advised to take out adequate travel and personal insurance.  Seren Property Ltd carries out regular risk assessments in accordance with Health and Safety at Work regulations.

Nothing in this agreement seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of England and Wales.

15.   Servicing and Access to Properties
We request that you leave the property tidy on servicing days and also when vacating the property.  In addition to the weekly housekeeping service, Seren Property Ltd on occasion may need to access the property in which you are staying. 
Seren Property Ltd reserve the right to gain access to all properties at all times.  We will, wherever possible, endeavour to give guests as much notice as possible prior to entering the apartment.

16.   Pets and Smoking
Pets are allowed at an additional charge of £ per stay No smoking is allowed in the property.

17.   Complaints 
Seren Property Ltd makes every effort to ensure their guests have an enjoyable stay.  In the event that you are not entirely satisfied with the service offered, you should notify Seren Property Ltd as soon as possible.

18.   Services 
Seren Property Ltd cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or development.

19.   Entire Agreement
This agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.  This agreement supersedes all previous communications, agreements or other arrangements written or oral.

It is expressly agreed that no variation of this agreement shall be affective unless in writing and signed by a duly authorized signatory of both parties.


Cancellation Policy
Flexible 30 Days

  • The guest can cancel free of charge until 30 days before arrival. The guest will be
    charged the total price if they cancel in the 30 days before the arrival.
  • The guest will be charged a pre payment of the total price in the 30 days before
    arrival.
  • We accept pre payment by debit, credit card or bacs transfer.